Frequently Asked Questions

Everything you need to know about your V12 Outdoor gear and orders.

What is the standard shipping timeframe for orders?

We offer standard shipping within 3-5 business days. Express shipping options are available at checkout for those who need their outdoor gear sooner.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply use our online portal to generate a return label and ensure the item is in its original condition with tags attached.

Are your outdoor jackets waterproof or just water-resistant?

Our technical jackets range from water-resistant to fully waterproof with sealed seams. Check the specific product description for the hydrostatic head rating.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer a warranty on your performance footwear?

Yes, all V12 Outdoor footwear comes with a 12-month manufacturer warranty against defects in materials and workmanship.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.